This Privacy Policy explains howPhoenix Fire Solutions ("we", "us", or "our") collects, uses, stores, and protects any personal information you provide whenvisiting our website at www.phoenixfiresa.co.za
We are committed to protectingyour privacy in accordance with the Protection of Personal Information Act 4 of2013 (POPIA). By using our website, you agree to the terms of this PrivacyPolicy.
Responsible Party under POPIA:
• Phoenix Fire Solutions
• Email: info@phoenix-fire.co.za
• Website: phoenixfiresa.co.za
We collect personal informationin two ways:
When you complete a contactform, request a quote, or send us an enquiry through our website, you may provide:
• Your name
• Email address
• Phone number
• Company name
• Any message or information you include in your submission
We want to be clear: anyinformation you input on our website is collected and stored in our systems.
When you browse our website, wemay automatically collect certain technical data, including:
• Your IP address
• Browser type and version
• Pages visited and time spent on each page
• Referring website or source
• Device type and operating system
This information is used solely to analyse website performance and improve your browsing experience.
The information we collect isused for the following purposes:
• To respond to your enquiries or quote requests
• To contact you regarding the services you have asked about
• To improve the functionality and content of our website
• To comply with applicable legal obligations
We will not use your informationfor any purpose other than what is stated in this policy without your priorconsent.
All personal information submitted through our website is stored securely within our internal systems. We take data security seriously and have implemented multiple layers of protection, including:
• Encryption of data in transit (SSL/TLS)
• Access controls and user authentication
• Firewall and network security measures
• Regular security monitoring and updates
• Restricted access on a strict need-to-know basis
While we take every reasonableprecaution to protect your data, no method of transmission over the internet is 100% secure. We are committed to ongoing improvement of our security practices.
We do not sell, rent, or share your personal information with third parties for marketing purposes. Your information may only be shared in the following limited circumstances:
• With trusted service providers who support our website operations (e.g., hosting, email delivery), who are bound by confidentiality obligations
• Where required by law or a regulatory authority
• With your explicit consent
Our website may use cookies — small text files stored on your device — to enhance your experience and gather analytical data. Cookies help us understand how visitors use our site so we canimprove it.
You can manage or disable cookies through your browser settings at any time. Please note that disabling cookies may affect certain features of the website.
We retain personal informationsubmitted through our website for as long as is necessary to respond to your enquiry or fulfil the purpose for which it was collected. Where no ongoingrelationship exists, data is reviewed and deleted within a reasonable period,unless legal retention requirements apply.
As a visitor to our website, you have the following rights regarding your personal information:
• The right to know what personal information we holdabout you
• The right to request access to your personal information
• The right to request correction of inaccurate information
• The right to request deletion of your information, subject to legal obligations
• The right to object to processing of your personal information
• The right to lodge a complaint with the Information Regulator
To exercise any of these rights, please contact us at info@phoenix-fire.co.za.
If you feel your privacy rights have been violated, you may contact the Information Regulator of South Africa:
• Website: www.inforegulator.org.za
• Email: inforeg@justice.gov.za
• Address: JD House, 27 Stiemens Street, Braamfontein,Johannesburg, 2001
Our website may contain links tothird-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before submitting anypersonal information.
We may update this Privacy Policy from time to time. Any changes will be posted on this page with arevised effective date. We encourage you to check back periodically.
For any questions or concernsabout this Privacy Policy or how we handle your personal information, please contact us:
• Phoenix Fire Solutions
• Email: info@phoenix-fire.co.za
